need to knows

getting started

We set out to make getting sweaty as easy as possible. All classes can be booked easily and quickly online. No contracts, no hassle. All you need to do is create and account, purchase a credit bundle and book a class at which ever studio suits you best. We ask for your first class that you arrive 20 minutes before class so our reception staff can check you in, help set up your bike, and show you around the studio. If you would like a tour and personal bike set up in advance of your first class visit, please contact the studio and they will arrange a convenient time for you to come in.

credits

To book into any class you need credits on your account. One class equals one credit. You can purchase any credit bundle from the ‘Buy Credits’ page. You can also set up ‘Auto-Top Up’ so you never run out of credits.

For 90 minute rides, 2 credits will be required.

booking window

Our timetable for the week opens every Monday at 12PM to the following Tuesday. You can book a class up to 30 minutes before a class starts, after 30 minutes you will have to add yourself to the walk-in waitlist in the studio.

checking into class

We ask you that you have arrived and checked in at the studio at least 4 minutes before your class time. If you have not checked in by this time, your booking will be released to the walk-in waitlist. Don’t forget to arrive with enough time to pre-order your smoothie!

Once the studio door is closed we cannot allow you into the class under any circumstance.

riding with friends

You can book yourself and up to 3 friends in any one class. If you would to book more than 4 bikes in any one class please contact the studio to arrange a private ride.

online waitlist

If a class is full, you can opt to join the waitlist. You do not need a credit to join a waitlist. As bikes become available they will be automatically allocated to the waitlist on a first come, first served basis. If you do not have a credit in your account at the time that a bike becomes available you will not be allocated a bike.

If a bike becomes available within 2 hours of the class start time (up until 30 minutes before the class start time), everyone on the waitlist will be sent an email asking if they would like to accept the booking with a link to accept - you must click on this link to secure your spot.

walk-in waitlist

If you wish to ride in a full class you must let Front of House know at reception that you would like to be added to the walk-in waitlist. You can only be added to the walk-in waitlist in studio, not via email or phone. Available bikes will be released 4 minutes before the start time of class and are allocated on a first come first served basis.

cancellation

We have a 12 hour cancellation policy. Your credits will be refunded if cancel your booking 12 hours or more before the start time of your class. If you cancel your class with less than 12 hours notice up until 30 minutes before the class is due to start, your credit will only be returned to your account if someone is able to take your bike. If we are unable to fill the class, you'll lose your credit.

move list

At check-in if you would like a bike closer to the front of the class, let a member of our team know and they can put your name on the Move List. At 4 minutes before the start of class we will begin allocating any available bikes to anyone on the move list. You must remain at reception for you to be allocated a bike.

shoes

Cleated shoes are used by everyone during the class. We provide shoes free of charge or you can bring your own LOOK KEO cleated shoes.

amenities and water

A workout towel will be waiting for you on your bike and the changing rooms are stocked with bath towels. Our changing rooms and showers are stocked with Sachajuan hair and body products. We also have plenty of hairdryers and straighteners.

Staying hydrated when you exercise is vital. We provide water stations outside the studios for you to fill up your bottles, or you can buy bottled Belu water from reception.