FREQUENTLY ASKED QUESTIONS

Welcome to Psycle! Our classes are suitable for all ability and experience levels. We offer intro classes and workshops for some of our workouts throughout the year, so make sure to keep an eye on the timetable. It’s recommended that you do 150 mins of cardiovascular exercise per week, so we encourage you to come at least 3 times per week to maximise the benefits you’ll experience. You’ve got this!

To book a class, create an account and purchase credits from the 'BUY’ page. There are 2 ways to purchase credits: credit bundles and memberships. One class equals one credit.

Credits can be used at all of our studios, unless otherwise specified. Some classes, like our '90 Minute Ride’, require two credits to book.

The best way to see and feel the benefits of your workout is to come as often as you can, which is why we have an expiry on our credit bundles. Sometimes we all need that extra motivation.

Our booking window opens every Monday at 12PM for classes until the following Tuesday. Purchasing an Extended Booking Credit allows you to book up to 2 weeks in advance. You can book into class up to 5 mins before it begins.

If your preferred class is fully booked, you can add yourself to the online waitlist to try your luck at grabbing a last-minute spot.

You can book yourself and up to 3 friends into a class. If you want to book more people than this, please contact us directly for group bookings or private class enquiries. 

All you need is your workout gear. We've got everything else covered! We have towels, Sachajuan hair and body products for your post-workout shower, and hairdryers and straighteners to get you ready after class.

For our Ride classes, we have Psycle cleated shoes for you to use free of charge, but if you prefer to use your own cleated shoes, feel free to bring them with you. We also provide complimentary earplugs at the front desk should you want to use them.

For Reformer classes, grippy socks must be worn – bring your own or purchase a pair at reception. 

Staying hydrated when you work out is vital, so make sure to bring a water bottle. If you don't have a bottle with you, we have bottled water available for purchase at check-in.

We have a strict no phones in class policy. Please leave your phone behind in your locker, so that you and everyone around you can enjoy your workout without any distractions. 

Arrive at least 15 minutes before class starts, and no later than 5 minutes before and sign in at the front desk.

We ask that you please check in no less than 4 minutes before the start of your class, to ensure you can be safely set up to enjoy your workout. Unfortunately, failure to check in on time will result in you missing class.

If you want a shake waiting for you after your class, let us know! If you're doing a Ride class, we have Psycle cleated shoes for you to use free of charge, but if you’d prefer to use your own cleated shoes, feel free to bring them with you.

If you haven’t come changed, we have beautifully furnished changing rooms and lockers that you can use free of charge.

You can join the waitlist for any fully booked class online. We will automatically allocate spaces on a first come, first served basis. You will also need to have credit in your account at the time a spot becomes available in order to receive a space.

If you’re on the waitlist and a spot becomes available within 2 hrs of class starting (up to 30 mins prior) or after 10PM for an early class (6AM-9AM), you'll be sent an email to ask if you want to accept the spot.

The online waitlist is no longer active within 30 mins before the class start time.

Our standard cancellation policy applies to bookings made via waitlist, even if that booking is given out within the 12hr cancellation window, so be sure manage your waitlist entries accordingly!

If you can’t make a class you are booked into, we please ask you to cancel your place to allow space for another member of the community.

You can join the walk-in waitlist on the day to try your luck at grabbing a last-minute spot. 

Simply ask our Front of House team to join the walk-in waitlist and any spots that haven’t been checked into 4 minutes before the start time of class will be released. Please note, these are allocated on a first come first served basis. 

Congratulations! We have lots of women who are in class right up until their due date, however, we always recommend consulting your doctor before attending our classes.

Please make sure that you let our team at check-in know you are pregnant as well as your instructor before the start of class so they can make any necessary modifications for you. We advise you to arrive 15 minutes ahead of class start time so we can set you up accordingly.

For all of our concept classes (Barre, HIIT and Yoga)  we require you to sign our prenatal consent form. These are available from reception.

Please note Psycle cannot accommodate participation in in the following classes during pregnancy: Deep Burn, Abs and Arms, Glide & Sculpt, HIIT and Abs and Reformer.

If you have any questions regarding class participation please feel free to reach out to our studios or speak to a member of staff where we will be able to best advise and tailor a class most suited to you.

Yes we do! We've partnered with the world’s biggest and best student loyalty network, Student Beans. Save up to 43% on studio credits and get 48% on Psycle at Home membership.

Simply use your exclusive discount code from Student Beans and go to: https://psyclelondon.com/pages/student-beans-x-psycle

We've also partnered with BeansID to offer Graduate discounts, saving up to 43% on studio credits.

Student and Graduate credits are only valid on the following classes: Monday to Thursday 6:30am, between 9am - 5:30pm and after 7pm. Valid on all classes Friday, Saturday and Sunday. One purchase per transaction.

We do! We've partnered with BeansID to offer discounts to all Healthcare, First Responders and Military workers, saving up to 43% on studio credits.

Head to BeansID to verify your employment status and get your unique single-use discount code and then head to to following page to redeem your bundle: https://psyclelondon.com/pages/student-beans-x-psycle

Key Worker credits are only valid on the following classes: Monday to Thursday 6:30am, between 9am - 5:30pm and after 7pm. Valid on all classes Friday, Saturday and Sunday. One purchase per transaction.

You must be:

14 years of age to attend any Ride or Yoga Classes at Psycle.
16+ To attend Barre or HIIT
18+ To attend Reformer

If you are under 18, you must inform a staff member, register a User Account with Psycle and have a parent/guardian 18+ to sign a consent form.

If you under 16 years old, you must always be accompanied by a parent/guardian in class. For ride Classes only, you must also meet the height requirement of 4 foot 11 inches.

Instructors in Barre, Reformer and Yoga may on occasion provide hands-on adjustment to support with form and avoid injury. We want to create a safe and inclusive environment at Psycle and will provide adjustment consent cards and/or verbal consent via instructors before each class. We request that if you do not want hands-on adjustments during your class please let your instructor know at the beginning. 

Our exclusive Psycle Unlimited memberships give you 31 credits per month.

The minimum term for standard memberships is three months. The minimum term for sale memberships is six months. If you are cancelling your existing standard membership for a sale membership you will be tied into the six month minimum term. If you are upgrading your existing membership your minimum term will roll over from your existing membership.

Payment is taken monthly in advance, by billing the card saved to your account. You will need to have a card on your account to enable payment to be taken. Please make sure this is up to date.

Upon purchasing your membership you will be committed to a three month minimum term, unless purchasing a sale membership which will be six months. After your third membership payment (or fifth payment for sale memberships), you can cancel your membership at any time via your “My Psycle” page. The cancellation will take effect from the next billing date.

Please be aware that once payment has been taken, we will be unable to issue a refund. If you have any questions about your membership, please contact one of our studios as we'll be happy to help.

Monthly Psycle at Home memberships will automatically renew unless cancelled. You can cancel your Psycle at Home membership at any time. Annual Psycle At Home memberships will automatically renew unless cancelled.

Membership credits must be used for classes taking place within the current billing period and cannot be rolled over to future billing periods. Additionally, no membership credits can be transferred between accounts. If you have purchased an exclusive discounted top-up credit, the expiry date will be three months from purchase.

With memberships, you can book up to 2 spaces in any class.

You are able to freeze your membership for one month, in line with your billing period. There is a limit of up to two freezes per rolling 12 month period. You will not be able to freeze your membership for two consecutive months. In order to freeze your membership, you must contact the studio at least 48 hours before your next billing date.

If you freeze your membership, you will not be billed for that month and will not have credits dropped into your account. You can still take classes by purchasing discounted top-up credits. Membership top-up credits are exclusive to members and will expire within three months from purchase.

Freezing a membership during the Minimum Term will result in extension of the Minimum Term by the number of months frozen.

If you’re running low on credits and still want to take classes within the current billing month, you can purchase the exclusive discounted top-up credits. Any top-up credits purchased will expire within one month from purchase.

With a Psycle membership, you'll have access to a range of perks including:

- 20% off Energy Kitchen shakes
(Discount only applies to full price shakes and does not include hot drinks)

- Advanced booking
(PSYCLE10 customers get 2 days advanced booking; PSYCLE15 customers get 3 days advanced booking; PSYCLE20 customers get 4 days advanced booking; PSYCLE Unlimited customers get 14 days advanced booking)

- Complimentary Psycle At Home
(PSYCLE10 and above)

- Discounted top-up credits

- Complimentary daily coffee or tea
(PSYCLE15 and above. Valid once per day)

- Psycle merchandise discount
(PSYCLE20 and above)

Extended booking gives you early access to the timetable before anyone else and is an exclusive perk for all PSYCLE10 memberships and above. Our timetable opens at 12pm every Monday for upcoming classes taking place Wednesday - Tuesday.

- PSYCLE10 members get 2 days extended booking, meaning you can book classes up until the following Thursday.

- PSYCLE15 members get 3 days extended booking, meaning you can book classes up until the following Friday.

- PSYCLE20 members get 3 days extended booking, meaning you can book classes up until the following Saturday.

- PSYCLE UNLIMITED members get 14 days extended booking on top of our standard booking window.

Credits can be used at all of our studios, unless otherwise specified. Some classes, like our '90 Minute Ride’, require two credits to book.

Credits purchased as part of Credit Packs will expire;

a) if part of an introductory offer, 6 weeks from purchase
b) if a Credit Pack of 1 Credit, 1 month from purchase
c) if a Credit Pack of 3 Credits, 2 months from purchase
d) if a Credit Pack of 5 Credits, 3 months from purchase
e) if a Credit Pack of 10 Credits, 6 months from purchase
f) if a Sale Credit Pack of 20 credits, 9 months from purchase
g) if a Credit Pack of 50 credits, 12 months from purchase

Credits purchased for the Digital Studio will expire;

a) If a single Credit Pack, 1 month from purchase.
b) Once you have started a class using a credit, you have 48 hours to finish that class. Expiry means that on and from the expiry date, you will not be entitled to use an expired Credit to purchase Services. You will not be entitled to receive any refund in relation to any expired Credits.

Credits cannot be extended beyond the expiry dates agreed at the time of purchase, unless we in our discretion agree to do so in exceptional medical circumstances.

You can bring someone for free to any class with a guest credit - because it’s always more fun knowing you’ll be sweating with a friend. All you need to do is book two places in the same class and they’ll come on us.

We are no longer offering new U27 membership registrations. We have partnered up with Student Beans and BeansID to introduce exclusive discounts to Students and Graduates, find out more information here. We also regularly offer various seasonal discounts and promotions for our customers to enjoy, check out our latest offers here.

For customers with an existing U27 membership, Psycle will contact you to inform you that your membership plan will update to our standard pricing from the next billing date following your 27th birthday.

Please get in touch with us on memberships@psyclelondon.com and we’ll be able to help.

All standard memberships, including Under27 memberships, have a three month minimum term. Sale memberships have a six month minimum term, after which you can manage your membership in the My Psycle section of your account.

You can purchase single member top up credits and bundles to get you through until your next billing date.

If you can't make a class, please cancel at least 12 hours prior and we’ll refund your credit to your account.

If you cancel less than 12 hours before a class we will not refund your credit.

Please note, special events may have an alternative cancellation policy, which will be detailed on your booking confirmation.

It’s on our radar! Subscribe to our emails via the website footer and stay tuned… In the meantime, all Psycle At Home content can be streamed through our website via a computer, tablet or phone.

Yes, the first 14 days of the unlimited membership are free! You'll be able to cancel up to the 14th day without being charged. Once your trial is complete, your card on file will be billed and this will start the monthly billing cycle. 

A monthly membership for Psycle at Home costs £29 per month. You are automatically billed each month as per your first billing date at initial registration. With the monthly membership, you will have total unlimited access to all elements within the Psycle At Home platform, including on-demand workouts, live classes and events.

We're sorry to see you go! To cancel your membership, please visit My Psycle, click 'MANAGE' under your number of online classes taken, and follow the prompts.

We'd love to know your feedback. Please email feedback@psyclelondon.com and let us know what we could do differently.

Upon cancellation, you will be able to access Psycle At Home content until the end of your billing cycle.

Yes! We offer a single class credit for £6 with a one month expiry.

Psycle At Home credits can be used for all on-demand classes as well as live broadcasted classes from Psycle's London studios. 

Once you view a class using a single Psycle At Home credit, you will be able to view the same class as many times as you wish within a 48 hour window of the first view.

Live classes can only be accessed at the time of the initial broadcast.

We're sorry but at the moment we aren't offering the option to swap credits between Psycle London and Psycle At Home.

A select amount of workouts require equipment. Equipment requirements are noted in the class description. 

If you don’t have equipment, don’t worry - plenty of our workouts require no equipment and modifications are often available. 

Yes! For specific instructions if you have an Apple device check out these tips. For Android devices, find instructions here.

Once your item is dispatched, you will receive a notification to update you on the status of your order. Standard shipping takes 3-5 business days. If you require any further assistance after this time, please contact us at hello@psyclelondon.com

At the moment, we offer UK delivery. We're working hard to offer international shipping soon, so please join our waitlist to be notified when this is possible.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, please  contact us at hello@psyclelondon.com with full details of your order. We will then send you a return shipping label, as well as instructions on how and where to send your package. Please note, items sent back to us without first requesting a return will not be accepted. 

*Certain types of items cannot be returned, like custom products (such as special orders or personalized items) socks and water bottles. Unfortunately, we cannot accept returns on sale items or gift cards.

We aim to refund you within 14 days of having received the returned item. For any questions please contact us at hello@psyclelondon.com.

Unfortunately, we do not offer exchanges. If you would like any assistance, please contact us at hello@psyclelondon.com

We hope you love your order. However, if there is any issue with your item(s), please contact us at hello@psyclelondon.com as soon as possible so we will be able to assist you further.