ASSISTANT STUDIO MANAGER

Assistant Studio Manager – Location: Clapham

We’re looking for a dynamic, proactive, and highly organised Assistant Studio Manager to join our team at our brand-new Clapham Studio, opening on Northcote Road.

Working closely with the Studio Manager, you’ll play a key role in the day-to-day running of the studio, supporting operational excellence, driving performance against studio KPIs and ensuring an exceptional member experience. You’ll help coordinate rotas and shift coverage, maintain high operational standards, and support the recruitment, training and development of our Front of House team. You’ll also step up as Duty Manager when required, taking ownership of the studio and ensuring everything runs smoothly.

This is an exciting opportunity for an experienced Assistant Manager or a strong Lead ready to take the next career step. You’ll help coach and inspire a passionate team, support the development of our team leaders and contribute to a positive, high-performing culture. As part of a brand-new studio opening, you’ll have the opportunity to help establish ways of working, embed Psycle’s standards and play an important role in building the success of Clapham from day one.

Key Responsibilities

  • Support the day-to-day running of the studio, ensuring operational excellence, compliance and consistently high standards.
  • Support the delivery of studio KPIs, helping drive performance and achieve business objectives.
  • Assist with schedule planning, rota management and shift coverage to ensure the studio is effectively resourced.
  • Champion Front of House excellence, delivering an exceptional member experience at every touchpoint.
  • Maintain high standards of cleanliness, presentation and operational readiness across the studio.
  • Support the recruitment, onboarding and training of new team members, ensuring they feel welcomed and equipped to succeed.
  • Act as Duty Manager when required, taking ownership of studio operations and resolving issues as they arise.
  • Coach and support the Front of House team on shift, providing guidance, feedback and encouragement to drive performance.
  • Work closely with the CSLs to build team capability, strengthen consistency and embed best practice across the studio.
  • Support the successful launch of the new Clapham Studio, helping establish a strong team culture and operational standards from day one.

Working Requirements

  • Regularly work opening and closing shifts, provide holiday and absence cover, and support key trading periods.
  • Work at least one weekend day as part of the regular working pattern.
  • Act as the secondary escalation point for operational issues outside of trading hours when required.

Required Skills and Experience

  • Experience supporting or leading a team, ideally in a supervisory, team leader or assistant management role.
  • Experience supporting day-to-day operations in a fast-paced, customer-focused environment.
  • Strong organisational and time management skills, with the ability to prioritise tasks and manage competing demands.
  • Excellent communication and interpersonal skills, with the ability to motivate, coach and support team members.
  • A proactive, hands-on approach, with a strong focus on operational standards and delivering an exceptional customer experience.
  • Confidence taking responsibility for studio operations and making decisions when acting as Duty Manager.

Benefits

  • Competitive salary
  • 30 days holiday per year (incl. bank holidays)
  • Free Psycle class access and Psycle at home access
  • Friends & Family discounts
  • 50% off Energy Kitchen (shakes and coffee)
  • 30% off Psycle retail products
  • Bring a friend or family member to classes for free
  • Employee referral bonus scheme
  • Workplace pension
  • Family support and leave benefits 

To Apply 

To apply, please send your CV and a covering letter explaining why you would like the opportunity to join the Psycle team and why you believe you would succeed in this role to careers@psyclelondon.com