FREQUENTLY ASKED QUESTIONS

From buying credits and memberships to accessing our online videos, we have the answers. If you can't find what you're looking for below, contact hello@psyclelondon.com for questions about our London studios and athome@psyclelondon.com for questions about Psycle At Home.

Psycle London

New to Psycle? Start here...

Welcome to Psycle! Our classes are suitable for all ability and experience levels. We offer intro classes and workshops for some of our workouts throughout the year, so make sure to keep an eye on the timetable. It’s recommended that you do 150 mins of cardiovascular exercise per week, so we encourage you to come at least 3 times per week to maximise the benefits you’ll experience. You’ve got this!

How do I buy credits, memberships and The Energy Project?

To book a class, create an account and purchase credits from the 'BUY’ page. There are 3 ways to purchase credits: credit bundles, memberships and programmes. One class equals one credit.

Credits can be used at all of our studios, unless otherwise specified. Some classes, like our '90 Minute Ride’, require two credits to book.

The best way to see and feel the benefits of your workout is to come as often as you can, which is why we have an expiry on our credit bundles. Sometimes we all need that extra motivation.

How do I book classes?

Our booking window opens every Monday at 12PM for classes until the following Tuesday. Purchasing an Extended Booking Credit allows you to book up to 2 weeks in advance. You can book into class up to 5 mins before it begins.

If your preferred class is fully booked, you can add yourself to the online waitlist to try your luck at grabbing a last-minute spot.

You can book yourself and up to 3 friends into a class. If you want to book more people than this, please contact the studio and enquire about booking a private class.

What should I bring to class?

All you need is your workout gear. We've got everything else covered! We have towels, Sachajuan hair and body products for your post-workout shower, and hairdryers and straighteners to get you ready after class.

For our Ride classes, we have Psycle cleated shoes for you to use free of charge, but if you prefer to use your own cleated shoes, feel free to bring them with you.

Staying hydrated when you work out is vital, so make sure to bring a water bottle. If you don't have a bottle with you, we have bottled water available for purchase at check-in.

What should I expect during check in?

Arrive at least 15 minutes before class starts, and no later than 5 minutes before, and sign in at the front desk. If you want a shake waiting for you after your class, let us know! We have Psycle cleated shoes for you to use free of charge, but if you’d prefer to use your own cleated shoes, feel free to bring them with you.



If you haven’t come changed, we have beautifully furnished changing rooms and lockers that you can use free of charge.


Make your way to our ride studio. A member of the team will be on hand to help you with your bike setup and help you get clipped in. Get ready to sweat!

How do waitlists work?

You can join the waitlist for any fully booked class online. We'll allocate spaces on a first come, first served basis. You’ll need a credit in your account to secure your spot.

If you’re on the waitlist and a spot becomes available within 2 hrs of class starting (up to 30 mins prior) or after 10PM for an early class (6AM-9AM), you'll be sent an email to ask if you want to accept the spot.

What is the cancellation policy?

If you can't make it to class, please cancel your spot at least 12 hrs in advance. Any
spaces cancelled before the cancellation window will be refunded to your account.
If you cancel within 12 hrs of your class, your credit will be forfeited. However, if the class is full by the time class begins, your credit will be returned. We have a strict no-refund policy on classes cancelled within 2 hrs or less of start time.
Classes booked with Extended Booking credits must be cancelled 48 hrs or more
before class for credits to be refunded.

I'm pregnant - what do I need to know?

Congratulations! We have lots of women who are in class right up until their due date, but we always recommend consulting your doctor before attending our classes.


Please make sure that you let our team at check-in know you are pregnant as well as your instructor before the start of class so they can make any necessary modifications for you.


For our Yoga and Barre classes we require you to sign our prenatal consent form and for Barre we also require a doctor's signature due to the nature of movement in class. These are available from reception.


For our Strength classes, SC3 or Met-con are not suitable if you are pregnant.

Want to know about our COVID safety procedures?

Psycle at Home

Can I trial Psycle At Home before I purchase a membership?

Yes, the first 14 days of the unlimited membership are free! You'll be able to cancel up to the 14th day without being charged. Once your trial is complete, your card on file will be billed and this will start the monthly billing cycle. 

How much is the unlimited monthly membership to Psycle At Home?

A monthly membership for Psycle at Home costs ÂŁ35 per month. You are automatically billed each month as per your first billing date at initial registration. With the monthly membership, you will have total unlimited access to all elements within the Psycle At Home platform, including on-demand workouts, live classes and events.

How do I cancel my membership?

We're sorry to see you go! To cancel your membership, please visit My Psycle, click 'MANAGE' under your number of online classes taken, and follow the prompts.

We'd love to know your feedback. Please email feedback@psyclelondon.com and let us know what we could do differently.

Will I lose access to Psycle At Home immediately upon cancelling my membership?

Upon cancellation, you will be able to access Psycle At Home content until the end of your billing cycle.

Can I pay per class instead?

Yes! We offer a single class credit for £12 with a one month expiry and pack of five class credits for £50 with a three month expiry.

Psycle At Home credits can be used for all on-demand classes as well as live broadcasted classes from Psycle's London studios. 

Once you view a class using a single Psycle At Home credit, you will be able to view the same class as many times as you wish within a 48 hour window of the first view.

Live classes can only be accessed at the time of the initial broadcast.

Can I convert my existing studio credits into Psycle At Home credits (or vice versa)?

We're sorry but at the moment we aren't offering the option to swap credits between Psycle London and Psycle At Home.

Do I need any equipment?

A select amount of workouts require equipment. Equipment requirements are noted in the class description. 

If you don’t have equipment, don’t worry - plenty of our workouts require no equipment and modifications are often available. 

Can I buy equipment directly from Psycle?

If you’d like to buy an at home bike, you can do this through our cycling partner Stages. Exact details can be found here.

All other equipment is currently not available for purchase. If you have questions or need suggestions of what equipment to buy, please email athome@psyclelondon.com and let us know!

Is there an app?

It’s on our radar! Subscribe to our emails via the website footer and stay tuned… In the meantime, all Psycle At Home content can be streamed through our website via a computer, tablet or phone.

Can I watch Psycle At Home content on my smart TV?

Yes! For specific instructions if you have an Apple device check out these tips. For Android devices, find instructions here.

PSYCLE SHOP

Where is my order?

Once your item is dispatched, you will receive a notification to update you on the status of your order. Standard shipping takes 3-5 business days. If you require any further assistance after this time, please contact us at hello@psyclelondon.com

Do you offer international shipping?

At the moment, we offer UK delivery. We're working hard to offer international shipping soon, so please join our waitlist to be notified when this is possible.

How do I return an item?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, please  contact us at hello@psyclelondon.com with full details of your order. We will then send you a return shipping label, as well as instructions on how and where to send your package. Please note, items sent back to us without first requesting a return will not be accepted. 

*Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.

We aim to refund you within 14 days of having received the returned item. For any questions please contact us at hello@psyclelondon.com.

Do you offer exchanges?

Unfortunately, we do not offer exchanges. If you would like any assistance, please contact us at hello@psyclelondon.com

There is an issue with an item I ordered. What should I do?

We hope you love your order. However, if there is any issue with your item(s), please contact us at hello@psyclelondon.com as soon as possible so we will be able to assist you further.