JOIN OUR TEAM

At Psycle London, your role as Front of House is to give exceptional customer service to each person in order to build trust and loyalty in Psycle’s brand. You are passionate about getting to know each person by name and complete random acts of kindness.

You remain focused throughout the day to ‘get the job done’ and learn everything about Psycle’s products to give a memorable experience grounded in confidence. You are quick to resolve any problems by addressing them with care and empathy while staying positive in communication and body language because you understand the importance of building a customer for life.

You lead by example to uphold operational excellence as per company guidelines and are
proactive to keep the studio, energy kitchen, amenities, product and all equipment organised, clean and maintained. Last but not least, you are passionate about your own
personal development and remain open to giving and receiving feedback to fuel yours and the company’s development.

Key Responsibilities
As Front of House you are always on your feet. You take action in each moment to make it count – whether that’s checking people in with infectious energy before class, setting them up in the studio, working within Energy Kitchen, processing transactions,
restocking product, completing walkthroughs of the studio, promptly responding to emails and phone calls and helping housekeeping clean every nook and cranny.

You know how to prioritize and juggle more than one customer at a time while staying conscious of business demands as well as your own. Throughout this whole experience, you remain passionate about spreading Psycle’s mission of inspiring people to lead vibrant, energetic and happy lives. You do this through your conversations with customers and by offering guidance, knowledge and tips about who we are as a company, our concepts, instructors and events and workshops.

You are all about going above and beyond in your customer service to make a difference and provide a brilliant experience as you want to see our community grow and business succeed.

Candidate Requirements
• Passionate about wellbeing (both mental and physical)
• Exceptional communication and people skills
• Ability to drive positive customer service that builds trust and loyalty
• Ability to multitask while troubleshooting and solving issues
• Adaptable and understands that no job is too big or too small
• You have an aptitude for acquiring skills in maintenance/facility repairs and have an eagerness to learn
• You have excellent time management skills
• You have an eye for detail to keep things pristine
• Flexible availability. Working hours can start as early as 5:45am and run as late as 9:30pm, 7 days a week.

Benefits
• Starting rate from £10 per hour
• Flexible working hours
• Free access to Psycle classes and free Psycle at Home membership
• Discount on Psycle products and merchandise

About Us
Psycle is an equal opportunity employer. We are passionate about creating an inclusive environment that promotes and values diversity for our employees and community.

To apply, please send your CV and a covering letter explaining why you would like the opportunity to join the Psycle team and why you believe you would succeed in this role, to careers@psyclelondon.com

20-40 Hours Per Week

Psycle is a boutique fitness group with four sites across London. We are looking for an experienced superstar Housekeeper to join our legendary team.

We have a number of vacancies across three of our four sites. These include Mortimer Street, Clapham Junction and Shoreditch.

Your role as Housekeeper is to give exceptional customer service through general upkeep and facility maintenance. You are key to ensuring our studio space looks beautiful, clean and organised at all times.

At Psycle we believe we are stronger together, so we always work as a team! Each day you will work alongside other Housekeepers and our Studio Management teams to make sure general upkeep is maintained alongside any deeper cleans. Cleaning includes but is not limited to: equipment, mopping down floors and surfaces, replenishing towels, hoovering, emptying bins, replenishing amenities and supplies. Areas for cleaning include but are not
limited to: outside entrance of the studio, reception, office, retail area, changing rooms, showers, toilets, drains, waiting area, studios, hallways and back of house. At all times, it is important to adhere to any and all hygiene and health and safety procedures to keep a safe
working environment.

Our studios are busy so you need to have lots of energy and be used to working in a fast
paced environment. You’ll be assisting customers regularly as you work so it’s important
you take a proactive approach to helping others in a friendly manner, reporting any issues
to our Head Housekeeper and/or Studio Management. Last but not least, you are
passionate about your own personal development and remain open to giving and receiving
feedback to fuel yours and the company’s development.

Experience within the fitness industry would be an advantage but is not essential. We can
provide any training that's required.

Key qualifications and requirements
- Positive can-do attitude
- You have an eye for detail to keep things pristine
- Works well in a fast pace environment
- Team Player
- Willing to jump in and take on any task
- Able to lift up to 30 kg
- You will need to be flexible with your schedule. Working hours will be based on business needs but can start as early as 6am and run as late as 9:00pm.
- The right to work in the UK
- A good level of spoken English

Benefits
- Hourly rate starts at £10.50
- Free unlimited classes
- Free Psycle At Home Subscription
- 28 days holiday (inclusive of Bank Holidays)

About Us
To apply, please send your CV and a covering letter explaining why you would like the opportunity to join the Psycle team and why you believe you would succeed in this role, to
careers@psyclelondon.com

Psycle is an equal opportunity employer. We are passionate about creating an inclusive environment that promotes and values diversity for our employees and community.