JOIN OUR TEAM

Psycle is a boutique fitness group with currently five sites across London and an online platform, Psycle at Home. We are always on the look out for exceptional leaders to join us and manage our growing studios.  

Job Summary 

This role is ultimately accountable for every aspect of the business from people, customer service, marketing, operations and finance. You will have excellent communication and organisational skills, and the ability to manage your time effectively to make sure both the studio and its teams get what they need to operate smoothly. 

A week in the life of a Studio Manager will be a mixture of floor shifts with admin time. When you are on shift, you will be leading the team and reviewing staff and business operations to ensure everything runs effectively and efficiently. As Manager, you are able to adapt and respond quickly by making choices that build the highest performing work environment. You continually provide coaching, feedback and follow through to drive morale, engagement, happiness, knowledge, confidence and skill set.  Admin hours give you time to focus on people (culture, recruitment, HR, training & development), driving community spirit and customer service, assessing the building operations and financial reporting to drive studio profitability. 

Above everything, your leadership style cultivates a positive team environment that is grounded in the company’s core values and accelerates people’s performance. 

KEY RESPONSIBILITIES

Studio Operations

• Oversee daily studio operations including people, retail and facilities
• Manage staff scheduling to ensure studios run smoothly and efficiently
• Conduct regular studio walkthroughs and inspections to ensure facilities are maintained to a high level and studios remain compliant with H&S regulations
• Oversee the daily checklists and maintenance logs completed by staff to ensure maintenance issues are escalated correctly and resolved quickly
• Be responsible for managing stock levels, and stock ordering
• Manage and drive studio performance by analysing studio weekly analytics, working towards budgets/KPI targets set
  

Team Leadership 

• Hire, train and nurture a strong team 
• Continually provide coaching, feedback and follow through to drive morale, engagement, happiness, knowledge, confidence and skill set
• Provide effective team/performance management by holding regular staff check ins, team meetings and assessments
• Build creative team initiatives to ensure strong brand engagement from employees 
• Work closely with the Regional Manager to ensure we retain talent and focus of progression and upskilling individuals within the company

Community Marketing

• Build strong relationships with the local community to drive new business into the studios as well as working on offering our community exclusive benefits 
• Work closely with the internal marketing team coming up with ideas to better promote the studio/offerings
• Manage and drive studio performance by analysing studio weekly analytics, working towards budgets/KPI targets set to focus on areas of the business where you can drive revenue/retention

Psycle Ethos

• Work towards upholding Psycle Core values and upholding brand standards at all times. 
• Lead by example and and remain a brand ambassador within studio and the external community
• Help support the inclusivity of Psycle and ensure we push the business forward to being the best we can be.

REQUIRED SKILLS AND EXPERIENCE 

• 1-2 years + of proven ability leading people in a management role
• Has proven experience managing operations 
• Experience working in a fast paced environment 
• Great time management and communication skills

ADDITIONAL INFORMATION

• Usual working hours will be between Monday to Friday but you will need to be flexible with your schedule on these days. Working hours will be based on business needs but can start as early as 5:45am and run as late as 9:30pm.

BENEFITS

• Quarterly KPI bonus scheme earning up to 10% of your salary 
• Free unlimited Psycle classes 
• Free Psycle At Home Subscription
• 30 days holiday (inclusive of Bank Holidays)

To apply, please send your CV and a covering letter explaining why you would like the opportunity to join the Psycle team and why you believe you would succeed in this role, to careers@psyclelondon.com 

We are looking for a driven leader with proven customer service experience to join our studio team. This role will flex between Front of House shifts and Studio Lead shifts and is therefore a fantastic opportunity for someone to gain the skills and confidence to break into management. Please refer to our Front of House job description for a breakdown of the roles and responsibilities.

Job Summary 

As a team leader, you thrive on responsibility and understand the importance of keeping your team inspired, energetic, happy and focused at work. You are responsible for setting up the day by opening or closing the studio and delegating roles and responsibilities so that everything is well cared for and attended to across the team and business. You are able to keep a 360 awareness of how people are performing to ensure the energy and vibe remains upbeat and professional– from the music to people's body language. 

You are excellent at feeding down or forward communication to ensure the right people are in the know of anything business critical. You are the eyes and ears of our senior studio management team when they are absent and therefore responsible for upholding standards across the studio and team.

Key Responsibilities 

• Confidently leading a team in a fast paced environment
• Preparation and set-up of the shift and ensure all daily tasks are completed
• Support the Studio Supervisor and Studio Manager with everyday management tasks such as ordering and operational walkthroughs
• Ensure exceptional customer service is being provided throughout the customer journey from sign-in, class set up, Energy Kitchen and after class
• Be an expert on our products and procedures offering guidance, knowledge and tips about who we are as a company, our concepts, instructors and events
• Training and updating our team on product knowledge and updates
• Ensuring the studio space, including changing rooms and Energy Kitchen, is clean with exceptional hygiene standards
• Reporting operational issues and supporting  with the operational needs of the studio, including but not limited to deliveries, helping with Housekeeping, stocktake 
• Take action in each moment to make it count 

Key Qualification

• Excellent communication skills 
• Ability to multi-task within a fast pace setting 
• Leadership style is kind, confident, authoritative and professional 
• Delivers feedback with empathy, care and authority to drive results 
• You will need to be flexible with your schedule. Working hours will be based on business needs but can start as early as 5:45am and run as late as 9:30pm.

Benefits

• Starting rate for Front of House shifts is £12.50 an hour and £13.50 an hour for Lead shifts
• Potential for mystery rider bonus 
• 28 days of holiday a year (prorated for part time employees)
• Flexible working hours
• FREE access to Psycle classes and free Psycle at Home membership 
• Discount on Psycle products and merchandise
• Biannual Peer to Peer recognition and bonus scheme

Our commitment to Diversity and Inclusion

Psycle is an equal opportunity employer. We are passionate about creating an inclusive environment that promotes and values diversity for our employees and community. Our intention is that there will be no hiding place for discrimination of any kind at Psycle. 

To apply, please send your CV and a covering letter explaining why you would like the opportunity to join the Psycle team and why you believe you would succeed in this role, to careers@psyclelondon.com