JOIN OUR TEAM

We are looking for a Team & Production lead to sit at the very heart of Psycle! 

You will be responsible for managing the Instructor timetables as well as managing instructor cover and time off tracking and monthly invoicing.  

Working alongside the Heads of Concepts, your role is pivotal in building a team of loyal and engaged Instructors via tracking milestones, team recognition and supporting brand initiatives. 

We are looking for a candidate who is extremely passionate about Psycle’s mission, our people and the community.

Your responsibilities:

• Full responsibility for timetable scheduling & management across studios and instructors 
• Responsible for tracking time off and arranging appropriate cover
• Scheduling of the instructor team for all events and brand initiatives. Providing appropriate communication to the necessary teams, studio managers, commercial and marketing etc
• Management of the instructor directory to make sure contact information is up to date 
• Responsible for organising instructor annual health checks
• Tracking and celebrating instructor milestones (personal and professional)
• Helping to action reward and recognition initiatives to celebrate greatness 
• Provide administration support for Academies and training initiatives 
• Support HR with the onboarding and induction process of new instructors
• Uploading of studio schedules to the booking platform 
• Creating and sending of instructor/class communication to the community (change of instructor etc)
• Collecting and sharing Instructor updates for company comms i.e. company newsletters/updates
• Responsible for escalating and resolving booking platform issues 
• Audit and manage instructor benefit administration alongside the HR team
• Regularly meeting with the Heads of Concepts to discuss and resolve issues and build an understanding of areas of opportunity and risk within the Instructor team. 
• Full responsibility for scheduling & management of instructors for Psycle at Home live content

About you:

• Excellent organisational skills and attention to detail
• Authoritative 
• Excellent written and oral communication skills
• Proficient in excel, Microsoft word, PowerPoint and google docs
• Agile and able to manage multiple workflows at the same time
• Ability to pick new skills up quickly
• Works well under pressure
• Confident and positive attitude

Benefits: 

• Competitive salary
• 25 days holiday plus bank holiday
• Family and friends discount program 
• Working in our Oxford Circus office Monday – Thursday, at home Fridays

Our commitment to Diversity and Inclusion: 

Psycle is an equal-opportunity employer. We are passionate about creating an inclusive environment that promotes and values diversity for our employees and community. Our intention is that there will be no hiding place for discrimination of any kind at Psycle. We won’t relent in our focus until we are confident that: 

Every Psycle employee feels like they truly belong at Psycle and that they wholeheartedly bring their authentic selves to work. 

Every member of the Psycle community feels that we understand and reflect their world and that we are responsive to their diverse needs.

If you are interested in applying for this position please send your CV and Cover Letter to careers@psyclelondon.com.

We are looking for a driven leader with proven customer service experience to join our studio team. This role will flex between Front of House shifts and Studio Lead shifts and is therefore a fantastic opportunity for someone to gain the skills and confidence to break into management. Please refer to our Front of House job description for a breakdown of the roles and responsibilities.

Job Summary 

As a team leader, you thrive on responsibility and understand the importance of keeping your team inspired, energetic, happy and focused at work. You are responsible for setting up the day by opening or closing the studio and delegating roles and responsibilities so that everything is well cared for and attended to across the team and business. You are able to keep a 360 awareness of how people are performing to ensure the energy and vibe remains upbeat and professional– from the music to people's body language. 

You are excellent at feeding down or forward communication to ensure the right people are in the know of anything business critical. You are the eyes and ears of our senior studio management team when they are absent and therefore responsible for upholding standards across the studio and team.

Key Responsibilities 

• Confidently leading a team in a fast paced environment
• Preparation and set-up of the shift and ensure all daily tasks are completed
• Support the Studio Supervisor and Studio Manager with everyday management tasks such as ordering and operational walkthroughs
• Ensure exceptional customer service is being provided throughout the customer journey from sign-in, class set up, Energy Kitchen and after class
• Be an expert on our products and procedures offering guidance, knowledge and tips about who we are as a company, our concepts, instructors and events
• Training and updating our team on product knowledge and updates
• Ensuring the studio space, including changing rooms and Energy Kitchen, is clean with exceptional hygiene standards
• Reporting operational issues and supporting  with the operational needs of the studio, including but not limited to deliveries, helping with Housekeeping, stocktake 
• Take action in each moment to make it count 

Key Qualification

• Excellent communication skills 
• Ability to multi-task within a fast pace setting 
• Leadership style is kind, confident, authoritative and professional 
• Delivers feedback with empathy, care and authority to drive results 
• You will need to be flexible with your schedule. Working hours will be based on business needs but can start as early as 5:45am and run as late as 9:30pm.

Benefits

• Starting rate for Front of House shifts is £12.50 an hour and £13.50 an hour for Lead shifts
• Potential for mystery rider bonus 
• 28 days of holiday a year (prorated for part time employees)
• Flexible working hours
• FREE access to Psycle classes and free Psycle at Home membership 
• Discount on Psycle products and merchandise
• Biannual Peer to Peer recognition and bonus scheme

Our commitment to Diversity and Inclusion

Psycle is an equal opportunity employer. We are passionate about creating an inclusive environment that promotes and values diversity for our employees and community. Our intention is that there will be no hiding place for discrimination of any kind at Psycle. 

To apply, please send your CV and a covering letter explaining why you would like the opportunity to join the Psycle team and why you believe you would succeed in this role, to careers@psyclelondon.com 

We are always on the lookout for new instructor talent. If you would like to apply for our next academy, please contact academy@psyclelondon.com.